UPDATED 12 June 2023
Good morning, Lightning here. I’m the owner of House Specialties. The pandemic seems to be fading into the rearview mirror, but continuing to be mindful of our health, and the factors that affect others’ health is responsible citizenship.
I know that inviting someone into your home to do work is no small thing. As a company we work hard to earn the trust of our clients because we know that home is sacred space. Being invited and welcomed into someone’s home—even as a contractor—is not something we take lightly. And this has been doubly true during a global pandemic.
Our commitments to our customers and our requests of them:
- Masking. Our team members will correctly wear a mask or face covering over their mouth and nose whenever they are working indoors at a client’s home. They may take more frequent outdoor breaks for fresh air and hydration throughout the work day.
- Distancing. Keeping appropriate distance inside and while working can be very challenging. Our team members will do their best to maintain distance from you and each other. We hope that you will respect our crew members by giving them plenty of space to work.
- Believing the best. When communication becomes difficult because of masks and other precautions, we will choose to believe the best about our customers, vendors and suppliers. We hope you will give us the benefit of the doubt if there is a misunderstanding along the way. Please believe that we are genuinely smiling under our masks, even if you can’t see our mouths.
Everyone’s home situation and comfort-level is different. If you have any concerns about our protection measures or company policies related to covid-19, please email or call us. The contact info is at the bottom of every page on our website. I will get back to you personally to answer any questions you have. Many of our customers over the past three years have initiated conversations with me about their specific circumstances and concerns, and I am so grateful. I value the opportunity to have meaningful dialog and address any concerns as early as possible. With these pro-active customers we have collaboratively found positive ways through a huge variety of situations.
Peace and health to you and those in your household,
Lightning